We feel very fortunate that we had our home built by Mitchell Custom Homes. With the attention to detail and quality workmanship, we couldn’t be more pleased with Mitchell Custom Homes and Travis Mitchell. Our home was built ahead of schedule and on budget. Travis Mitchell makes you feel like you’re truly his priority and delivers on what he says he will do. From our experience, you can trust Travis Mitchell Custom Homes and we would highly recommend Travis Mitchell to build your home to!
Letter written to Peggy Sampson from P.S. Designs and working relationship with Travis Mitchell of Mitchell Custom Homes:
Carliss and I wanted to touch base with you to let you know that our new home in Mystic Shores is now complete. I know you talk to Travis periodically, so you may already be aware of this. The house turned out even better than we expected and needless to say we are extremely proud of it and very grateful to everyone that had a hand in it.
We also wanted to thank you for the wonderful work you did for us in the very beginning of our dream. Your patience and knowledge of home design, as well as your knowledge of the area really helped us put our thoughts and ideas on paper. Just so you know, the home building experience was not nearly as stressful as we had imagined it to be. The entire process of design, decision making and construction went incredibly smooth. Even the obstacles that we had to deal with were, in my opinion, very minor. All this is a credit to you and Travis.
My wife, Cindy and I learned of Mystic Shores by reviewing hill country property for sale on the internet. We fell in love with the spectacular views and with all of the neighborhood amenities. We purchased a lot and now needed to find just the right builder and designer to create our dream home. We soon met Travis Mitchell and began to discuss our design ideas with him. Over the next two years, until we were ready to move, we continued to communicate with Travis. One of the things that we appreciated the about him was that he never tried to pressure us to build by a certain time. He was ready to submit a price quote and to begin construction when we were ready.
We were now about to begin to meet the Dream Team. Perhaps the strongest aspect of Mitchell Custom Homes is the group of professionals that Travis has assembled. The team consists of Travis, Peggy Sampson, Terri Western and a group of the finest sub-contractors that you could hope to find. Peggy, a designer of custom homes, takes your ideas and creates an absolute work of art, all with patience and professionalism. Terri becomes involved with the many interior and exterior decorating choices to be made. She is an invaluable asset. Travis oversees the entire design process and then rolls all of the choices made into a firm price quote.
Travis works closely with each sub-contractor to hold down labor and material costs without sacrificing quality. This enables him to offer fair and very competitive pricing. We found Travis to be a true hands-on professional. We were impressed with his constant attention to detail, his work being performed by the various crafts, his promise to always maintain a clean job-site and much more. Travis kept us in the loop throughout the construction and frequently sent pictures of the progress being made. Changes that we initiated to the original design were addressed promptly and he never lost patience with our requests.
Travis has an excellent rapport with the Mystic Shores building committee and the Property Owners Association staff. This really comes in handy when it’s time to submit the site-plan drawings and the blueprints for approval. He is highly respected by the sub-contractors that he employs. They work harder for him because they know that he expects and will accept nothing but their finest efforts.
Travis completed our home earlier than promised date and now stands ready to address any warranty issues should they occur. We highly recommend that others allow Mitchell Custom Homes to become their custom builder. He is good to his word and that means a lot when you embark upon a project of this magnitude.
In summary, we came to Mystic Shores in search of a quality builder to construct our dream home, what we received was a beautiful Mitchell Custom Home and a new friend.
The “Who”: We interviewed a number of builders and selected Mitchell Custom Homes due to their references, due to Travis’ family roots in the area (north Canyon Lake), and due to Travis’ and Donna’s experience, skills, and customer orientation.
The “How”: Travis’ skills as an experienced general contractor were evident and appreciated. Early on, he worked tirelessly and in detailed fashion to nail down the scope of work to eliminate surprises. Travis worked effectively with our designer. He managed his subcontractors’/suppliers’ scopes of work, their schedules, and their issues without any intervention by us. He worked collaboratively with our other contractors (e.g., landscaper, audio/visual). Donna was knowledgeable, efficient, creative, and friendly in working with us on our interior selections. She also effectively documented our decisions to eliminate surprises.
The “When”: We were flexible regarding schedule and thus did not need nor want our contract price to include a premium for a move-in deadline. Nonetheless, even though the contract did not mandate a completion date for Travis, we were delighted that Travis hit our target date.
The “What”: The result is the finest home that we have ever owned. We frequently look at one another and ask, “Can you believe that we get to live here?”
We highly recommend Mitchell Custom Homes.
Mitchell Custom Homes made the building of our house fun and exciting. Initially we interviewed several Custom Builders and chose Mitchell Custom Homes because of Travis Mitchell’s attention to detail, helpful suggestions and good reputation.
We lived out of town during construction so Travis and his Wife, Donna would send us pictures and videos regularly. Donna had good advice all thru the selection process which was very helpful. When we visited the construction site we always found it clean and organized. All the Tradesmen were very professional and had been working with Travis for a number of years. Our questions and concerns were always answered or addressed immediately.
The house was completed right on time, within budget and the workmanship exceeded our expectations.
We would highly recommend Mitchell Custom Homes to any of our friends or family considering building a house in the future.